Terms of service

These Terms govern your use of Penro.co.uk and your purchases from our store.

Company Information

Penro.co.uk is owned and operated by:

Lemuur AS
Company Registration Number: 917 206 422
Registered Address: Frysjaveien 33C, 0884 Oslo, Norway

UK Correspondence Address (not for returns)

Penro.co.uk
20–22 Wenlock Road
London N1 7GU
United Kingdom

Contact Information

Email: support@penro.co.uk
Phone (UK): +44 207 291 4641

Purchases

A binding order is placed when you complete checkout.
We reserve the right to cancel orders due to stock issues, pricing errors, or suspected fraud.

Payments

We accept the following payment methods:

• Shopify Payments

• Visa / Mastercard / Amex

• PayPal

• Klarna (Pay Later / Pay in 3)

All payments are securely encrypted.

Shipping & Returns

Shipping is handled by DHL Express (DDP).
Returns are arranged via DHL Express to our Norwegian warehouse.

See our Shipping and Refund Policies for full details.

Limitation of Liability

We are not liable for indirect or consequential losses except as required by law.

Changes to Terms

We may update these Terms at any time. Changes take effect upon posting.

Klarna Payment Information

To offer you Klarna’s payment methods, we may pass your personal data in the form of contact and order details to Klarna at checkout, so that Klarna can assess your eligibility and tailor the payment options for you.

Your personal data is processed in line with Klarna’s own privacy notice:
https://www.klarna.com/uk/privacy-notice/