Privacy policy

Last updated: December 2025

This Privacy Policy applies to customers in the UK, EU and worldwide.

Penro.co.uk is owned and operated by Lemuur AS, a Norwegian company registered under company number 917 206 422.
This Privacy Policy explains how we collect, use, store, and protect your personal data.

Data Controller

Lemuur AS
Frysjaveien 33C, 0884 Oslo, Norway
Email: support@penro.co.uk

UK Correspondence Address (not a return address)

Penro.co.uk
20–22 Wenlock Road
London N1 7GU
United Kingdom

Information We Collect

We may collect the following categories of personal information:

• Contact details (name, address, phone number, email)

• Payment and transaction information

• Account information (login details, preferences)

• Communications with customer support

• Device and usage information (cookies, IP, browser data)

How We Use Your Information

We use your personal information to:

• Process and deliver orders

• Provide customer support

• Improve and personalise our services

• Send transactional communications

• Prevent fraud and ensure security

• Comply with legal obligations

Sharing Your Data

We may share your data with:

• Shopify (platform provider)

• DHL Express (shipping partner)

• Payment processors (Shopify Payments, Klarna)

• IT and analytics service providers

Your data is not sold.

International Data Transfers

We may transfer data outside the UK/EU using legally approved safeguards (e.g., Standard Contractual Clauses).

Your Rights

You may request:

• Access

• Correction

• Deletion

• Portability

• Restriction of processing

• Withdrawal of consent

• Objection to processing

Klarna

We use Klarna as part of our payment solutions. This means that your personal data (contact information and order details) may be shared with Klarna in order to offer you tailored payment options such as Pay Later.

You can read Klarna’s full privacy policy here:
https://www.klarna.com/uk/privacy-notice/

Contact us at support@penro.co.uk to exercise these rights.