Refund policy

We offer a 30-day return policy on all orders. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your item.

Return Conditions

• Items must be unused and in original packaging.

• All included boxes, booklets, and accessories must be returned.

• Products showing signs of use cannot be refunded unless defective.

How to Start a Return

To initiate a return, contact us at support@penro.co.uk.
We will arrange a DHL Express return shipment for you and provide detailed instructions.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Return Address (via DHL Express)

All returns are routed through DHL Express to our Norwegian warehouse:

Penro.co.uk – Returns
Frysjaveien 33C
0884 Oslo
Norway

Refund Processing Time

Refunds are issued within 5–10 business days after the returned product has been inspected and approved.

Non-refundable Items

• Gift cards

• Personalised or engraved items